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Industry Task Force
Service Skills and Career Development - Call for Topics

As part of our new research agenda (see Research Webcast replay for more information) AFSMI will be launching a new Industry Task Force to focus on Service Skills and Career Development. We know that acquiring and honing the skills and competencies necessary for a successful career in services is an important topic for AFSMI members. This is your opportunity to help AFSMI prioritize the key aspects of this topic that will be the focus for a new industry task force.

Select from any of the ideas below, or suggest your own, and let us know what’s at the top of your priority list for new AFSMI research and Information in this area.

In August, we’ll compile the results and announce the top 2 or 3 that will define the scope for this upcoming task force. At that time, we’ll put out a call for participants in the task force and plan to kick off our work on this topic in September.

 

Industry Task Force: Call For Topics

E-mail: *
  
First Name: *
Last Name: *
Title: *
 Company: *
Telephone Number: *
 * - Denotes required field
Member Status:
  
   
Managing People:
    Recruiting, Interviewing and Hiring
    Compensation & Rewards
    Managing to Goals and Objectives
    Changing Attitudes and Behaviors
    Team-building and Staff Motivation
    Communications - Effective Talking & Listening Skills
       
      Competencies and Skills
    Customer Communication Skills
    Troubleshooting & Problem Diagnosis
    Time Management
    Project Management
    Technical Skills
    Building Cross-Functional Alliances
       
      Career Planning
    Typical Service Career Paths
    Service Job Definitions
    Education, Training & Certifications
    Communicationg "Up"
    Grooming the Chief Service Executive
       
Other Topics
   

 

 


 

 

 

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