Services Benchmark Portal

The AFSMI Services Benchmark Portal is the technology services industry’s premier resource for measuring the performance of your business against other companies in the industry on over 170 key financial and operational metrics.

Open to all corporate member companies, the Services Benchmark Portal includes questions on financial performance, organization, marketing, sales, customer support, field service, depot repair, professional services, and customer satisfaction with your services. The Services Benchmark Portal can be a powerful management tool for your service operation:

Develop a services business model that’s based on real industry experience and outcomes
Determine where you are over- and under-investing
Benchmark your current practices and organization structure in services operations, finance, sales, marketing, and delivery

How It Works:

To facilitate the data collection process, download the survey questionnaire. Use the printed survey to gather all of the required data in order to complete your surveys via the AFSMI Services Benchmark Portal.

Once you have collected all of your data, enter it into the AFSMI Services Benchmark Portal. An AFSMI analyst will review your data contact you to clarify any of your responses. The analyst will also schedule your Benchmark Review – an online comparison of your benchmark results to the rest of the industry.

The Services Benchmark Portal allows you to:

Update performance metrics whenever new data is available
Generate reports
Industry & peer group comparisons
Export charts & data

Excel, PowerPoint, PDF

Robust analysis alternatives

Company, Business Unit
Global, Geographies

AFSMI Services Benchmark data and reports are available to corporate members 24x7 who have submitted a current set of their performance data via the AFSMI Services Benchmark Portal. Access to the portal includes total survey and peer group (i.e., subsets of the total survey) reporting capabilities.

Take advantage of this corporate member resource offering, and start basing your services business decisions on factual industry data.

Services Benchmark Portal

How It Works:

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