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Member Inquiry Service

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Member Inquiry Service
The Member Inquiry Service, a core benefit for corporate members of AFSMI, provides members with ad hoc advice, data, and consultation about any aspect of their services business.
Draw on the knowledgebase and the experience of key AFSMI experts to improve the operational excellence of your services organization, or simply to validate what you are seeing in the maintenance and support market. 
> Click here to log an inquiry with the AFSMI

Benefit from AFSMI knowledge resources

The AFSMI Inquiry Service is included in every AFSMI Corporate membership.  Inquiries are accommodated in half-hour conversational sessions or with concise responses delivered via email. 

This service includes access to AFSMI experts, existing frameworks, and existing data sources, but does not extend to the provision of primary or secondary research.

Take advantage of this valuable member benefit on a regular basis for assistance with operational or support technology issues. All inquiries will be answered to the best of our ability within 2 business days.

Operational inquiry examples:

  • What are some best practices for lowering agent turnover?
  • What metrics should I be looking at to improve support representative effectiveness?

Technology inquiry examples:

  • What are the top products to solve my knowledgebase, self-service, etc., problem?
  • What are best practices for implementing Web chat, email response, forums, etc.?

Click here to log an inquiry with the AFSMI

 


 

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