Industry News Europe

Business News

Tesseract Launches New Web Site
Service management system specialist Tesseract announced the launch of a new Web site for its Service Centre v.5 browser-based system and a new office location in High Wycombe in the U.K. With dedicated sections for online system demonstrations, user case studies, and global contact addresses, the new site clearly details how the functionality of Service Centre is designed to generate benefits across the complete enterprise—for service managers, IT managers, sales staff, financial controllers, logistics managers, and customers. The new site also lists Tesseract’s partners and highlights its Microsoft Solution Provider status. Visit www.tesseract.co.uk for further details.

StayinFront Joins HP Partner Program
StayinFront, Inc., a global provider of enterprise-wide CRM applications, decision support tools, data services, sample inventory management solutions, and e-business systems, announced that it has been accepted into the HP Developer & Solution Partner Program (DSPP). The DSPP is designed to enable ISVs, systems integrators, developers, and consultants to work collaboratively to address customer needs more effectively. As part of the DSPP, StayinFront gains the ability to showcase its products and services via an online catalog that reaches customers, interest groups, and networks. The company can leverage HP’s configuration assistance, technical seminars, and remote and on-site access to customized systems, including help with porting, migration, testing, and optimization. The HP DSPP is aligned with StayinFront’s global presence through offices in the Asia Pacific region, Europe, and North America. For further information, visit www.stayinfront.com.

Amdocs Helps Effortel Launch MVNO Service in Belgium
Amdocs, a provider of customer experience systems, and Effortel SA, a mobile virtual network operator and enabler, announced that Effortel has deployed the Amdocs Compact Convergence suite to help one of the world’s largest retailers offer mobile phone service in Belgium. Effortel is working with the worldwide retailer as a part of a plan to offer low-cost mobile service in multiple markets worldwide. Amdocs Compact Convergence offers Effortel the operational flexibility and agility needed to create, deliver, and manage new value-added services. This network-connected service creation and delivery solution has preintegrated convergent real-time charging and a complete set of business support systems that fully support each of Effortel’s MVNO customer sites worldwide with a single deployment. As a result, Effortel aims to achieve its business objectives and minimize capital and operational costs with a low cost of ownership across multiple locations. For more information, visit www.amdocs.com or www.effortel.com.

Industry Awards & Achievements

Masternaut Three X Wins Best Company Award
Leeds-based vehicle tracking firm Masternaut Three X announced that it has been rated as one of Britain’s best companies to work for, receiving a “Best Companies 2008” star status accreditation for its outstanding workplaces and investment in people. Masternaut Three X was just one of five companies in the business services sector to receive the accolade, recognized as a leader in vehicle telematics and mobile software solutions. Best Companies Accreditation follows a “Michelin style” star rating, and Masternaut Three X was awarded one star—a first-class rating. The Best Companies survey is designed to measure employee engagement and uses 66 questions to gain a comprehensive view of workplace engagement, based solely on staff feedback. The accreditation assesses factors such as leadership, well-being, and how employees rate their managers, team spirit, and company ethos. More information is available at www.masternaut.co.uk.

Axeda Corporation Awarded European Patents
Secure remote service and support company Axeda Corporation announced that it has been awarded two key patents by the European Patent Office. The patents protect critical technical innovations that provide enterprise-level scalability and end-to-end security in Axeda ServiceLink, the company’s award-winning remote service software solution. EU Patent #1350367 “Device Registration Mechanism” patent is part of Axeda’s Rapid-Deploy technology, which also includes Axeda’s patented Gateway Configuration capability and the extensible Deployment Utility. EU Patent #1305712 “Reporting the State of an Apparatus to a Remote Computer” protects a key element of Axeda’s Firewall-Friendly method of communication over the Internet. Additional details can be found at www.axeda.com.

New Products & Services

Oracle Communications IP Service and Network Management
Worldwide enterprise software company Oracle introduced Oracle Communications IP Service and Network Management, a new market offering designed to simplify the life-cycle management of complex IP-based services. This offering is designed to enable communications service providers to manage growing IP service complexity, scale operations efficiently, and facilitate ongoing network change by providing one integrated solution for IP service management and network change control. Included in the offering are updated versions of two key Oracle Service Fulfillment Suite applications—Oracle Communications Configuration Management, and Oracle Communications IP Service Activator. More details are available at www.oracle.com.

Glacier Computer, a designer and developer of versatile, rugged industrial computer systems for harsh environments and for a variety of markets, announced that it is now offering added portability with the Ridgeline Tablet. The portable, rugged tablet computer is designed to offer efficiency for mobile workers in harsh environments. Glacier’s tablet computer solutions are Windows XP devices capable of running any application while withstanding extremes of water and humidity at virtually any temperature. The Ridgeline Tablet has a 10.4-inch display with options for daylight readable functionality. It was designed and tested to withstand repeated three-foot drops to concrete as well as IP 65 sealing mandates. Each unit comes with integrated 802.11 a/b/g radio, Bluetooth, numerous I/O, and many hard drive options. Users can input date via touchscreen or pen. Special software allows for signature capture and character recognition. More information is available at www.glaciercomputer.com.

Psion Teklogix Global Service Program
Psion Teklogix announced that it is expanding its service program for its entire line of rugged mobile computers into a comprehensive new global offering named I-Serv. This new solution is designed to simplify the service process in order to make it easier for customers to take advantage of a single global contract and to reduce their TCO by up to 50 percent for both hardware and services. I-Serv combines real-time online global device tracking with guaranteed SLAs, 24x7 live help-desk support in more than seven languages, on-site technical support, and abuse repair into a flexible customer service solution. Psion Teklogix is a global provider of mobile computing solutions that are developed to deliver real-time access to enterprise data at the point of activity in order to improve business efficiency and productivity for enterprises throughout the world. For more information, visit www.psionteklogix.com.

Industry News Makers

Mimecast Appoints Chairman
Web-based unified e-mail management company Mimecast announced the appointment of ex-KVS CEO Mike Hedger as chairman. Hedger brings with him a wealth of experience in building market-leading companies. He masterminded the growth of e-mail archiving company KVault from its inception in 1999 to its successful sale to Veritas in 2004. His former experience includes a four-year stint as executive vice president of worldwide operations at Forte, building the European business before moving on to head up worldwide operations and culminating in a successful acquisition by Sun. His earlier career included positions as vice president of marketing operations, EMEA, for Oracle; managing director, U.K. and Northern Europe, for INGRES/ASK; and successful sales careers at WANG and IBM. Visit www.mimecast.com for additional details.

Peugeot-Citroen Telematics Manager Joins ATX in Europe
ATX Group announced that Arnaud de Meulemeester has been named senior director in Europe for the company, a large, independent telematics provider to the automotive industry, serving both North America and Europe. He will be responsible for developing plans that integrate customized telematics solutions with the business plans of automobile manufacturers. This includes commercial eCall solutions. As the senior manager of telematics for five years at PSA and, before that, with Citroen, de Meulemeester deployed eCall service to more than nine countries in Western Europe and also defined premium traffic, fleet management, and other location-based services for use in vehicles. He was instrumental in developing the launch of one of the first eCall services deployed in France and Germany. For more information, visit www.atxg.com.

Fin-Scan Names EMEA Sales & Marketing Manager
Fin-Scan announced that it has appointed John Haley as sales and marketing manager for Europe, the Middle East, and Africa. Haley is responsible for retaining and growing the existing customer base as well as driving growth from new business. He will head up the sales and marketing teams that promote all lines of Innovative Systems, Inc. (ISI) software and services, which include the Fin-Scan line of regulatory compliance screening solutions. ISI delivers enterprise customer information solutions to organizations whose success depends on a complete and accurate understanding of their customers. The expanded geographic focus will allow the company to build on the success already achieved in the U.K. and to advance its partnership program on a global footing. More information can be found at www.innovativesystems.com.

Industry News Europe

News & Updates