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Sbusiness Preview
Sbusiness Highlights
When you receive the Fall issue of Sbusiness (arriving soon…watch your mailbox), you’ll see some noticeable improvements in design and content. Below is a brief glimpse into two feature articles we know you’ll want to check out.
Metrics: Do You Really Know What’s Going On?
by Jeffrey Brooks *
Metrics help to identify where improvements are possible and allow for benchmarks to be set and achieved. The Metrics Triangle, a relation to the Project Management Triangle, can help guide you through your use of metrics to find answers.
Communication, Discipline, Trust: Your Rx for a Great SLA Partnership
by Chip R. Bell * and John R. Patterson
Partnerships succeed or fail because of three architectural components—communication, discipline, and trust. Drawing from the strength of this architecture can pave the road to clear accountability in an SLA partnership that’s based on solidarity.
Sbusiness Submissions
Want to share your knowledge with Sbusiness readers? Sharing your business experiences and industry knowledge keeps the industry’s wheels turning and generates real opportunities for opening discussions with your industry peers. E-mail the editor, Suzanne Kaminski, at skaminski@afsmi.com with your article ideas or submissions.
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What's Hot
Featured Interview: Martin Gilday of Unisys Speaks Out on the State of the Industry
James West, editor of S-Business Europe, sat down with Martin Gilday, AFSMI board member, and vice president and general manager, Global Outsourcing and Infrastructure Services EMEA, Unisys, to discuss how the services industry has evolved in recent years and the key challenges facing the industry. Click here to read the full interview.
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Industry & Technology News
Industry News
The AFSMI Newsline keeps you on top of late-breaking industry news. Click here to view industry achievements, awards, company news, and new products and services announcements from such leading organisations as AIM Technology, Ericom Software, iCIMS, Valtech, and InvisibleCRM.
Legislation and Productivity Concerns Drive the Investments in European Content Security Market
Source: Frost & Sullivan
The European content security market is gathering pace, particularly with enterprise security gaining priority due to the ever-increasing need to protect critical information from the emerging threats and attacks. Furthermore, employee productivity is becoming an area of focus, and in the recent past, Europe has also been reviving its legislative directives, necessitating greater investments in security. Click here for full article.
White Paper of the Month
 Justifying the Use of Hiring an Outside Power Quality Consulting Company
In today's technology-crazed world, your customers have plenty of choices. In
order to stand out from your competitors, you must excel in a certain criteria that your
competitors do not. Rx Monitoring Services, Inc. (RxMS) is an outside power quality
consulting company. Our core competency is selling our service, not just our
products. As a company, we not only care about gathering lots of data and prescribing
the right solutions, but also about displaying our findings so that they are easily understood and
readable for our customers.
Click here to view this white paper.
Technology Spotlight
Panasonic
For over 15 years, Panasonic Computer Solutions Company has produced the field service industry’s most reliable mobile PCs—legendary Panasonic Toughbooks. Rugged and
wireless, Toughbook laptops are built to withstand the harshest conditions to ensure maximum uptime in the field or office, allowing service technicians to maximize their
productivity wherever the job takes them. www.panasonic.com
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Local Action
CenTex Chapter
Kevin Chasey, President
The CenTex Chapter has been enjoying an exciting and active summer in Austin that began with its 1st annual Chapter Golf Outing at River Place Country Club in May. Click here for full details on the event, plus information on new chapter sponsors SAP and Applied Mechanical.
Italy Chapter
Giorgio Di Giovanni, President
The Italy Chapter has been very active in the region, looking forward to the November ASAP Annual Conference, jointly organized with the ASAP (After-Sales Advanced Planning) Service Management Forum and AFSMI’s Italy Chapter. Click here for further details.
Ohio Chapter
Gary Ross, President
The Ohio Chapter combined a meeting with TPSA and AFSMI members around their 3rd annual Golf Outing at the Kinsale Country Club on July 11 in Powell, Ohio. Click here for highlights of the event, including a visit from TPSA’s Thomas Lah and AFSMI’s John Schoenewald.
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Upcoming Events
AFSMI 2007 S-Business World Conference Agenda Update
September 16-18, 2007
New Speakers Added
Attendees at this year’s S-Business World Conference will choose from over 40 information-packed sessions covering all areas of services strategy and execution. And, we just added two terrific new speakers:
- Todd Hewlin, Managing Director, TCG Partners, will discuss “Service Innovation”
- Thomas Lah, Executive Director, TPSA, will discuss “Business Models for Technology Professional Services”
Shingle Creek Hotel Rooms Going Fast
The AFSMI World Conference room block at the magnificent Rosen Shingle Creek Hotel is more than 78% full, and the remaining rooms are going quickly. The AFSMI attendee room rate is just $169. Hotel reservations can be made
online or by calling 866-996-6338. Make your reservations today, and remember to reference AFSMI to receive the special room rate.
Click here for conference details and to register online.
AFSMI Programs
AFSMI Member Webcast Series
Throughout the summer, we are broadcasting one-hour Webcasts on a variety of topics to give you an overview of our new programs and explain how you can get involved. The latest Webcast provided an overview of new education and training programs available through AFSMI. To view the schedule for Webcast topics, register for an upcoming Webcast, or view a replay of one of our earlier Webcasts, click here.
Industry Task Force - Service Level Agreements
To investigate current trends in Service Level Agreements and their impact on performance management, AFSMI is calling for service industry participants to discuss current challenges, best practices, and areas of common interest within this important topic. Click here for more information on this task force and to submit your application to participate. |
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