Exhibitors

360 Scheduling
Strelley Hall, Nottingham, NG8 6PE, United Kingdom
+44 115 9061 263, info@360scheduling.com
www.360scheduling.com

360 Scheduling is the world’s leading supplier of workforce optimization technology. 360 Dynamic Scheduling Engine delivers enterprise-class, true real-time optimization as a suite of Web Services in a full Service Oriented Architecture and has been adopted by many vendors of Mobility and Service Management applications as the industry’s benchmark scheduling engine. In addition to real-time route planning and optimization, 360 Dynamic Scheduling Engine offers predictive deployment capabilities, demand forecasting, performance analysis as well as resource optimization and profiling.

Adobe Systems Incorporated
345 Park Avenue, San Jose, CA 95110-2704
(408) 536-6000, Fax: (408) 537-6000
www.adobe.com

Adobe revolutionizes how the world engages with ideas and information. For more than two decades, the company’s award-winning software and technologies have redefined business, entertainment, and personal communications by setting new standards for producing and delivering content that engages people virtually anywhere at anytime. For rich images in print, video, and film to dynamic digital content for a variety of media, the impact of Adobe solutions is evident across industries and felt by anyone who creates, views, and interacts with information. With a reputation for excellence and a portfolio of many of the most respected and recognizable software brands, Adobe is one of the world’s largest and most diversified software companies.

Amdocs
2545 North First Street, San Jose, CA 95131
(408) 965-7000
www.amdocs.com

Amdocs Field Service empowers your field engineers with the right information and tools to efficiently complete field service requests. The Field Service solution provides the tools needed for closed loop diagnosis-to-dispatch functionality – from initial customer contact to onsite problem resolution. With Amdocs Field Service you can schedule and dispatch the best and most appropriate field service technician; optimize forecasting, planning, scheduling and tracking of field service resources; and consistently meet SLAs and contractual obligations.

Astea International
240 Gibraltar Road, Suite 300, Horsham, PA 19044
(800) 878-4657, info@astea.com

Astea International (NASDAQ: ATEA) is a global provider of service lifecycle management solutions that address the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Since its inception in 1979, Astea has been helping more than 400 companies, around the world, drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. For more information, visit www.astea.com.

ClickSoftware
35 Corporate Drive, Suite 140, Burlington, MA  01803
(888) 438-3308
www.clicksoftware.com

ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness.  From proactive customer demand forecasting and capacity planning to real-time decision-making, ClickSoftware helps service organizations get the most out of their resources. With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners – ClickSoftware is uniquely positioned to deliver superb business performance to any organization.

Dexterra
21540 30th Drive SE, Suite 230, Bothell, WA 98021
(425) 939-3100, info@dexterra.com

Dexterra is the fastest-growing mobile business software company worldwide.  Using Dexterra, companies can assemble industry-specific mobile composite applications with a no-code toolset, adapt to process changes without extensive code rewrites, and implement a future-proof mobile platform that maps 100 percent to their business processes.  Supporting Windows and Java technologies, the solution enables multiple security layers and integrates with the greatest number of enterprise back-office systems – all without disrupting companies’ existing enterprise software environments. 

The Gasparovic Group, Inc. / ServicePartners®
1655 Arlington Heights Road, Suite 306W, Arlington Heights, IL 60004
(888) 818-3131x 102, Fax: (847) 392-2836, wgasparovic@gasparovic.com
www.gasparovic.com

The Gasparovic Group, Inc.,founded in Chicago in 1989, is a leading strategic planning and consulting firm, serving companies where service is a key strategic component of the business. The ServicePartners® division of the company provides customer perception research in both traditional formats and via the Web with its proprietary SSurvey tool. View us on the Web at www.gasparovic.com or contact Walt Gasparovic at 888.818.3131 x102.

Impact Learning Systems
1331 Archer Street, San Luis Obispo, CA 93401
(800) 545-9003, Fax: (805) 545-9075, kfriedmann@impactlearning.com
www.impactlearning.com

Impact Learning Systems provides customer service and sales training for help-desk and field service representatives. We have partnered with AFSMI to jointly develop training and certification programs for customer service and field service professionals at the front-line and supervisor levels (Customer Service Professional—I, II, and Supervisor programs). All of our programs are designed to teach usable skills while building team enthusiasm and a positive work environment. Our goal is to help your employees measurably improve their customer contact skills so that your business prospers and your employees feel good about their contribution.

Kuehne + Nagel
22 Spencer Street | Naugatuck | Connecticut | 06770
(888) 246-8726, logistics@kuehne-nagel.com
www.kuehne-nagel.com

Founded in 1890, Kuehne + Nagel is a leading global logistics provider with 46,000 employees at 830 locations in 100 countries. Our full range of supply chain services includes sea freight and airfreight, warehousing, distribution, and critical service logistics. With more than a decade of critical service logistics experience, Kuehne + Nagel has proven capabilities, managing end-to-end service parts logistics operations.  Kuehne + Nagel provides tailored service logistics solutions to some of the world’s most respected companies, including Sun Microsystems, Xerox and Fujifilm. To learn how KN Critical Service Logistics solutions can optimize your forward-positioned inventory while providing real-time visibility to your logistics network, please visit www.kuehne-nagel.com or call 1-888-749-8726.

Merced Systems
333 Twin Dolphin Drive Suite 500 Redwood Shores, CA 94065
(650) 486-4000, Fax: (650) 486-4001, info@mercedsystems.com
www.mercedsystems.com

Merced Systems is the leading provider of customer operations performance management applications to field service, contact center, channel, and back-office operations.  Merced Systems’ award winning products serve customers in a variety of different industries including Telecommunications, Insurance, Healthcare, High Technology, Manufacturing and Consumer Goods.  With integrated dashboards, reports, analytics, workflow, and data integration, over 100,000 people worldwide use Merced Systems’ products to drive performance improvement in their customer operations.  For more information, please visit www.mercedsystems.com.

Metrix
20975 Swenson Drive, Waukesha, WI 53186
(800) 543-2130, info@metrix.com

For over 27 years Metrix has done one thing and done it well – develop service management software that helps you Advance Your Service. With Metrix you’ll get the most feature and function rich service management software on the market today. You’ll find that Metrix software is developed with superior technology making it easy to use and adapt, yet powerful enough to handle your most complex service management tasks. To learn more, visit www.metrix.com. 

nPhase, a QUALCOMM business
One North LaSalle Street, Suite 2850 Chicago, IL 60602
(312) 577-1650, smartservices@qualcomm.com
www.qualcomm.com/qwbs/nphase

nPhase delivers solutions that enable manufacturers and their service network partners to wirelessly capture real-time data from their deployed products. nPhase's Smart Services solutions provide:

OnForce
5 West 37th Street, 12th Floor, New York, NY 10018
(888) 515-0100, (212) 931-1900, Fax: (212) 382-1640, sales@onforce.com
www.onforce.com

OnForce is the only online marketplace for on-site technology services. With more than 10,000 highly qualified service providers, we can provide nationwide coverage in a wide variety of categories, including installation and repair services for computers, servers, printers, networking, security and VoIP devices. Join the OnForce marketplace and expand your geographic and skill set coverage on-demand, without adding any overhead. For more information, visit www.onforce.com.

Oracle Corporation
World Headquarters 500 Oracle Parkway, Redwood Shores, Calif. 94065
(650) 506-7000
www.oracle.com

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. As the global leader in customer relationship management (CRM), Oracle CRM boasts more than 5,000 customers and 4.6 million users worldwide. Oracle’s Customer Service, Field Service, and Contact Center solutions, part of Oracle CRM, are recognized as market leaders by the foremost analyst firms.

Panasonic Computer Solutions Company
Three Panasonic Way, 2F-5 Secaucus, NJ 07094
(800) 662-3537 toughbookfieldservice@us.panasonic.com

For more than fifteen years, Panasonic Computer Solutions Company has produced the field service industry’s most reliable mobile PCs—legendary Panasonic Toughbook® laptops. Rugged and wireless, Toughbook mobile PCs are total computing solutions, allowing service technicians to maximize their productivity no matter where their jobs may take them. Award-winning Toughbook notebooks are built to withstand the harshest conditions, ensuring maximum uptime in the field or in the office. And all are backed by Panasonic’s national network of sales, service and support specialists.

PARAT Solutions
31 Waterloo Avenue, Berwyn, PA 19312
(866) 647-5976, info@paratsolutions.com

PARAT Solutions manufactures professional system cases which integrate notebook computers, mobile printers and peripheral devices with their respective power supplies in one seamless solution.  PARAT cases improve efficiency by providing instant access to integrated equipment and help maintain an organized, professional appearance.   Constructed of rugged lightweight material our cases uniquely offer mobile professionals a combination of equipment protection and mobility.  PARAT also designs custom solutions to satisfy unique requirements in diverse industries. www.paratsolutions.com

PENTAX Imaging
600 12th Street #300 Golden CO 80401
(800) 543-6144, (303) 799-8000, Fax: (303) 460-1628, info@pentaxtech.com
www.pentaxtech.com

Pentax PocketJet® portable printers and Pentax DSMobile USB portable scanners are designed for mobile users who expect their equipment to perform flawlessly in a rugged environment.  These are frequently employed in telecommunications, utilities, military, and public safety applications, where users demand dependability from all their equipment.  Visit us at www.pentaxtech.com.

Qualtech Systems Inc.
100 Great Meadow Rd, Suite 603, Wethersfield, CT 06109
(860) 257-8014 x 1100, Fax: (860) 25708312, info@teamqsi.com
www.teamqsi.com

Qualtech Systems, Inc (QSI) provides intelligent remote health monitoring and diagnostics software to service organizations supporting complex equipment with a many to many relationship between causes and effects and experiencing a significant mean time to diagnose and service parts consumed per visit performance gap between the expert and average service professional.

By deploying applications for diagnosis before dispatch, guided troubleshooting and design for serviceability, QSI clients have achieved a three fold reduction in troubleshooting time and automatically identified the root cause of an issue to one component about 96% of the time. Some of QSI's customers include Boeing, FEI Company, GE, Honeywell, NASA, Orbotech, Pratt & Whitney, Sikorsky, Thales and DoD.

Visit www.teamqsi.com email info@teamqsi.com or call (860) 257-8014.

RedPack Network, Inc.
10 Bedford Square Pittsburgh, PA 15203 USA
(412) 904-5092, info@redpackit.com

RedPack Network is the leading parts proximity service in the U.S. The network offers convenient pick up and drop off locations, (PUDO’s); densely located and operated 24/7. The PUDO network enables’s convenient access to parts for any field service technician in a safe contrSolled environment. RedPack’s technology platform track’s every “part event”, including delivery, pick up, and exceptions. Information is available to trigger the most complex SLA process. RedPack has helped leading service organizations reduce drive time, labor costs, and transportation costs while maintaining or improving service by expanding the options for any network optimization project. Our solution is “best practice” in Europe and innovating networks in the U.S.A.

Research In Motion
|180 Columbia St. W. |Waterloo, ON, N2L 3L3
Office: (519) 888-7465 x 6606 | BlackBerry: (519) 573-2509
www.blackberry.com

BlackBerry Business Solutions for Field Service provides everything organizations need to go wireless, including a combination of applications, services and peripherals that facilitate on-the-spot billing, credit card information transfer and inventory look-ups. It also provides access to personal productivity tools, including phone, web, MMS, SMS and more. Exceeding service level agreement (SLA) commitments and taking customer service to a whole new level with BlackBerry Business Solutions for Field Service can be your company’s competitive edge. Visit www.blackberry.com

Rx Monitoring Services, Inc.
22A Eastman Avenue, Bedford, NH 03110
(888)-329-2321, sales@rxms.com

Rx Monitoring Services, Inc. (RxMS) is a worldwide leader in monitoring power quality, air pressure, dust particles and wireless temperature & humidity monitoring.  RxMS sells its service to you and not just a box.  It will save you time by having the data analyzed by our unbiased experts and then prescribe a solution quickly, which will maximize your time and money.  For additional information about RxMS, please visit our website at www.rxms.com

SERVICE 800
2190 West Wayzata Blvd., Minneapolis, MN 55356-0800
(800) 475-3747
www.service800.com

SERVICE 800’s low-cost follow-ups within hours of service impresses customers and produces accurate measurements of technicians, processes, and 3rd parties.  Measurements include HOT sheets of urgent situations and full performance analysis.  SERVICE 800 completes follow-ups on time every time, putting real time customer feedback in manager’s hands when it counts.  Ask us about follow-up, web surveys, monthly service level benchmarks.  Interviewing in more than 30 languages around the world with offices in Minneapolis and London.

Single Source Systems
9003 Technology Lane, Fishers, Indiana 46038
(317) 596-3000, solutions@singlesrc.com

Established in 1985 as an information technology consulting and software development company, Singe Source Systems, Inc., builds, markets, sells, implements and supports enterprise software applications designed to improve the operational efficiencies for mid-market manufacturing, sales and services organizations worldwide. Its flagship product, Service Management-Plus (SM-Plus), is the software solution of choice for profit-minded service-intensive organizations. As a Microsoft Gold Certified Independent Software Vendor (ISV), Single Source serves more than 400 customers globally, helping them provide responsive service, optimize resources and boost profits. For more information visit www.singlesrc.com

The SRII
11031 Via Frontera Rd., Suite A, San Diego, CA 92127
(858) 674-5491
www.thesrii.com

Jointly founded by IBM, Oracle, the Technology Professional Services Association(TPSA) and the Service & Support Professionals Association (SSPA), the Service Research & Innovation Initiative is a consortium of technology companies, government agencies and universities dedicated to fostering advancements in service research. The organization will accomplish this by raising awareness of this issue through conferences, symposia and the Service Research & Innovation Initiative Web site (SRIINet). The SRIINet online community is the focal point of our initiative. It’s the place where a community of technology service based “seekers” and “solvers” come together to collaborate with the common goal of making an innovative future for technology services.

TekVisions, Inc.
40970 Anza Rd. Temecula, CA 92592
(800) 466-8005
www.tekvisions.com

Since 1991 TekVisions, Inc. has provided over 500,000 touchscreen displays and terminals to a wide variety of vertical markets.  TekVisions sells the latest in touchscreen technology, integrated onto PanelPC’s, Mobile Computers and LCD Displays, ranging in sizes from 12.1” to 42”.  Our Touchscreen technologies include; 5-wire resistive, Capacitive, Surface Acoustic Wave and Infrared.  TekVisions has three offices nationwide production facilities in Singapore and multiple vendor partners throughout Asia.

Tele Atlas
11 Lafayette Street, Lebanon, NH 03766
(800) 331-7881

Tele Atlas delivers the digital maps and dynamic content that power some the world’s most essential navigation and location-based services. The information is the foundation for a wide range of personal and in-car navigation systems and mobile and Internet map applications that help users find the people, places, products and services they need, wherever they are. Tele Atlas also works with business partners that deliver critical applications for emergency, business fleet and infrastructure services.  For more information, visit www.teleatlas.com

VeriSign
487 East Middlefield Road Mountain View, CA 94043
(650) 961-7500, Fax: (650) 961-7300
www.verisign.com

VeriSign, Inc. (Nasdaq: VRSN) operates digital infrastructure that enables and protects billions of interactions every day across the world’s voice, video, and data networks. VeriSign operates the systems that manage .com and .net, handling up to 31-billion Web and email look-ups every day, and provides global enterprises with trusted security solutions. VeriSign also run one of the largest telecom signaling networks in the world. Additional news and information about the company is available at www.verisign.com.

Vertical Solutions, Inc. 
4243 Hunt Road, Cincinnati, OH 45242
(800) 466-0238, info@vertsol.com

Vertical Solutions, Inc. (VSI) develops, implements, and supports its award-winning PowerHelp® suite of customer-experience management software solutions.  PowerHelp® is a robust, modular application that offers in-depth functionality for Customer Support, Field Service, Sales and Marketing Automation, and Mobile environments.  VSI’s customer list is 100-percent referenceable, and includes General Binding Corporation (GBC), Reynolds & Reynolds, ABB Automation, and A.O. Smith Water Products Company.  VSI is headquartered in Cincinnati, OH.  Fast…Powerful…Guaranteed.  For more information, visit www.verticalsolutions.us or call 1.800.466.0238.

Xplore Technologies
14000 Summit Drive, Suite 900, Austin, TX 78728
(866) xplore1, info@xplore.com

Xplore Technologies is the leading provider of rugged mobile computers built to withstand harsh environmental conditions and physical stress. Designed and tested to meet stringent Military Environmental Standards, the Xplore family of rugged mobile computers can endure drops to concrete, blowing rain and dust, and exposure to extreme temperatures and dust. Ready to work under the toughest conditions, more organizations are choosing Xplore’s rugged mobile computers. These award-winning computers are an ideal solution for increasing employee mobility and productivity beyond the office, reducing dependence on wired desktops for data and application access.

Media Sponsors

Integrated Solutions Magazine
Erie, Pennsylvania 16509
814) 868-9935, corrypub@corrypub.com

Integrated Solutions shows growing organizations how to capture, generate, and retrieve data at all points of work and service. We educate readers about wireless, mobile computing, and RFID technologies and applications that drive business performance — and revenue — by eliminating boundaries of time, distance, and scale.

Wireless Workforce Online
www.wirelessworkforceonline.com

Wireless Workforce Online is the premier sourcing site for the enterprise mobile computing industry. Over the years, Wireless Workforce Online has achieved an unparalleled reputation for the development, organization, and presentation of information necessary for line of business users. Visitors are enriched with valuable information that will allow you to do your job better and faster. Please take a moment to join our community and discover the benefits of your free membership.